Last Updated: September 23, 2026

At Rent A Car Dhaka, we aim to provide reliable and convenient car rental and transportation services. This Refund & Cancellation Policy explains how cancellations, changes, refunds, and related charges are handled.

1. Booking Cancellation

Customers may request to cancel a booking by contacting Rent A Car Dhaka through the available contact channels.

Cancellation requests should be made as early as possible before the scheduled pickup or service time.

Any applicable cancellation charges or refund conditions will depend on the type of booking and the terms communicated at the time of confirmation.

2. Refund Eligibility

A refund may be available when:

• A booking is cancelled within the applicable cancellation period
• Rent A Car Dhaka is unable to provide the confirmed service
• A payment was made in excess of the final confirmed amount
• A refund is otherwise required under the agreed booking terms

Refund eligibility may vary depending on the service, booking type, cancellation timing, and payment method.

3. Non-Refundable Charges

Certain charges may be non-refundable, including applicable service fees, processing charges, advance booking fees, or costs already incurred in preparing or providing a service.

Any non-refundable amount will be communicated to the customer where applicable.

4. Cancellation by Rent A Car Dhaka

In certain circumstances, Rent A Car Dhaka may need to cancel or modify a booking due to vehicle availability, operational issues, safety concerns, unforeseen circumstances, or other reasons beyond our reasonable control.

If we cancel a confirmed booking and cannot provide a suitable alternative, the customer may be eligible for a refund of the applicable amount already paid for the affected service.

5. Customer No-Show

If a customer does not appear at the agreed pickup location or is unavailable at the scheduled time without prior notice, the booking may be treated as a no-show.

Depending on the booking terms, a no-show may result in partial or full loss of the amount paid.

Customers should contact us as soon as possible if they expect to be late or unable to attend their booking.

6. Late Cancellation

Cancellations made shortly before the scheduled pickup or service time may be subject to cancellation charges.

The applicable conditions may depend on:

• Type of vehicle
• Rental duration
• Service type
• Booking value
• Time remaining before the scheduled service
• Special booking requirements

The specific cancellation terms may be provided during the booking process.

7. Booking Changes

Customers may request changes to an existing booking, including:

• Pickup date
• Pickup time
• Vehicle type
• Rental duration
• Pickup or drop-off location
• Selected service

Changes are subject to availability and may result in additional charges or a change in the total booking amount.

A booking change is not considered confirmed until Rent A Car Dhaka confirms the change.

8. Refund Processing

Approved refunds will generally be processed using the original payment method where possible.

The time required for a refund to appear in the customer’s account may depend on the payment provider, bank, card issuer, or other payment service.

Rent A Car Dhaka is not responsible for delays caused by external payment providers.

9. Security Deposits

Where a security deposit is applicable, it will be handled according to the rental agreement.

The deposit may be refunded after the rental is completed, subject to any applicable deductions for:

• Vehicle damage
• Unpaid rental charges
• Traffic or parking-related charges
• Missing items or equipment
• Other costs resulting from the customer’s use of the vehicle

The applicable deposit terms will be communicated before the rental is confirmed.

10. Service Disruptions

Sometimes a service may be affected by circumstances outside our reasonable control, including:

• Severe traffic
• Road closures
• Weather conditions
• Accidents
• Vehicle breakdowns
• Government restrictions
• Public disturbances
• Other unforeseen events

In such situations, we will make reasonable efforts to provide an alternative arrangement where possible.

Refunds for affected services will be considered based on the specific circumstances and applicable booking terms.

11. How to Request a Refund

To request a cancellation or refund, please contact us with:

• Full name
• Booking reference, if available
• Phone number
• Booking date
• Service or vehicle booked
• Reason for cancellation or refund request
• Payment information relevant to the booking

Our team may request additional information to verify the booking.

12. Refund Review

All refund requests are reviewed based on the applicable booking terms and the circumstances of the request.

Submitting a refund request does not automatically guarantee a refund.

We will communicate the outcome of the request after reviewing the relevant booking information.